Customer satisfaction is our top priority. If you receive an order that is not what you wanted, what you thought it would be, or not up to your expectations, return it. We’ll be happy to issue you a credit or send you a replacement. Please see our Return Policy below for details.
Return Policy – Office Supplies
To ensure accurate credit, all products returned require a Return Authorization. Please contact Customer Service at (270) 765-6171for your Return Authorization.
Our Return Policy is designed to ensure that you receive proper and timely credit or replacement of the product(s) returned. Return items will be picked up within 2 business days of your request. Credit invoices are issued within 72 hours after the product is received at our store.
Return request must be made within 10 calendar days from date of delivery. Items must be in their original packaging and in saleable condition. It must contain the original packing material and owner’s manuals, etc. before credit will be given. Kerr Office Group will not be responsible for returned merchandise without a proper RMA number.
All discrepancies in quantity and / or condition must be made within 7 business days.
Special orders such as stamps and printing are non returnable. Items not available through our standard distribution channels may not be returnable, or may be subject to a restocking charge of 20%. Electronic merchandise must be in its original packaging with all accessories and manuals. Special order computers, printers, or other machines may not be returnable, or may be subject to a restocking charge of 20%.
Return Policy – Furniture
All furniture must be inspected and signed for by the customer.
Furniture that is unpacked and installed by Kerr Office Group can only be returned at the time of delivery before it is signed for. Returns due to customer error will be charged a 35% restocking fee.
All furniture that is assembled by Kerr Office Group can only be returned due to damages, defects, or incorrect item at the time of delivery before it is signed for. Assembled items cannot be returned due to customer error.
Furniture ordered from the factory may not be cancelled, once the order has been placed with the factory.
Special Order furniture can only be returned due to damages, defects, or incorrect item, at the time of delivery before it is signed for. Special order furniture cannot be returned due to customer error.
Returns must be made within 10 days from date of delivery. Items must be in their original packaging and in saleable condition. Customers must report any discrepancies in quantity or the condition of the order at the time the delivery is received and signed for.
All furniture Returns require a RETURN AUTHORIZATION. Please contact customer service at 270-765-6171 for your return authorization.